Grievance Policy
Continuing Education Program
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The following written grievance procedure will be available on the same webpage as program advertisements. Note that hyperlinks to contact committee members electronically are posted on the website instead of as text for security reasons (eg, to prevent data scraping, bulk/junk, phishing, etc). If printed materials are used, the email will be displayed in printed text.
Lucidity Sleep Psychiatry adheres to the American Psychological Association's Ethical Principles of Psychologists in all activities. We comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content, and treatment of program participants. The monitoring and assessment of compliance with these standards is the responsibility of the Continuing Education (CE) Administrator, Kristen LaMarca, in consultation with members of the continuing education (CE) committee.
While we attempt to assure fair treatment of participants and anticipate problems, there will be occasional issues which come to our attention. This procedural description serves as a guide for handling such grievances.
When a participant files a grievance and expects action on the complaint, the following actions will be taken.
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When the grievance concerns Lucidity Sleep Psychiary’s CE program, we engage an independent psychologist as the Ethics and Convention Chair, Jill DeLorme PhD, to advise and respond to grievances. Dr. Jill DeLorme’s direct contact information is listed below to arbitrate grievances that contain potential conflicts of interest with the CE administrator. If Dr. Jill DeLorme is unavailable, a secondary point of contact is listed below.
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If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The Ethics and Convention Chair will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual. The concerns will also be reviewed by the CE Committee when considering whether to (dis)continue or revise a course, and will be taken into consideration when evaluating new course proposals. If requested, the grieved individual will be notified of the final determination.
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If the grievance concerns a workshop offering, its content, level of presentation, or the facilities in which the workshop was offered, the Ethics and Convention Chair will mediate and will be the final arbitrator. If the Ethics and Convention Chair determines action is warranted on a grievance and the participant requests it, we may take actions such as: a) attempt to move the participant to another workshop or b) provide a credit for a subsequent workshop or c) provide a partial or full refund of the workshop fee.
Actions will require a written note, documenting the grievance, for record keeping purposes and for reviewing performance and quality of the CE program by the committee. The note need not be signed by the grieved individual.
Contact information to submit a grievance:
