Our refund and cancellation policy is based on the type of event you registered for. You will find the details on the sales page of your product.

Live, Hybrid, and Scheduled Asynchronous Events

Cancel 30 days before the event for an 80% refund of your registration fee. Cancellations made 7 to 29 days before the event are eligible for a 50% refund. Cancellations under 7 days of the event are non-refundable. If you have purchased a course as part of a bundled package, cancellation and refund policies will apply to the date of the earliest course in your bundle. We are unable to provide refunds for non-attendance or if you fail to complete the required CE assignments on time. In the rare event that the instructor cancels or reschedules the event due to unforeseen circumstances (eg, illness), registrants have the right to a full refund.

On-Demand Course

On-demand course purchases are final. We are unable to provide refunds for failing to complete the required CE assignments on time.

Subscription-based membership: Membership is billed monthly and is non-refundable. You may cancel at any time to stop future charges, and you’ll retain access through the end of your current billing period.


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EU residents will find additional refund and cancellation terms in the Terms and Conditions.